Privacy Policy


This Agreement was last revised on July 31, 2018.


The Yellowdig team is committed to protecting your privacy. We have prepared this Privacy Policy to describe our practices regarding data that may be collected from users of our network (the “Yellowdig Networks”) including individual users (“End Users”) and companies or educational institutions (“Organizations”) (collectively referred to as “You” or “Users”), and how that data might be used, maintained, protected, and disclosed.


Changes to this Privacy Policy


We will occasionally update this Privacy Policy to reflect customer feedback, changes in our Services, and updates to applicable data privacy laws and regulations. When we post changes to the Privacy Policy, we will revise the "last updated" date at the top of the Privacy Policy. If there are material changes to this Privacy Policy or in how Yellowdig may use your information, we will notify You by either posting a notice of such changes before they take effect or by direct notification. We encourage You to periodically review this Privacy Policy to learn how Yellowdig is protecting your information.


Yellowdig Networks


The "Yellowdig Network" is the network providing the Services (as defined below) via your Organization’s email domain. For example, all Users who sign up with a "" email address would be part of the Yellowdig Network. 


Yellowdig Network owners may take administrative control of that network and see the data and activities of the End Users on that network, and may choose to implement security or privacy policies in addition to those described in this Privacy Policy. End Users of Yellowdig Networks should direct privacy related inquiries to the Organization that provides them access to the Services.


"Services" include all websites, applications and software provided through or in connection with the Yellowdig Network, including through a mobile device enabling Users to communicate with others in their work, school or community networks in real time, as further defined in the Terms of Service.


Your "Yellowdig Profile" is your outward-facing Yellowdig Network electronic profile that allows you to interact with other Users on your Yellowdig Network. Information included on your Yellowdig Profile includes your Contact Information as defined below, the Yellowdig Networks to which you belong, as well as any information You choose to make available to other Yellowdig Network Users.


Customer Data 

Customer Data. "Customer Data" is all the data that an individual user (“You” or “Customer”) provides to any Yellowdig Network. All Customer Data belongs to the User. We make no claim of ownership in Customer Data and we only use Customer Data as described in this Privacy Policy. Customer Data includes:


  • Information that Users provide by filling in forms on any Yellowdig Network. This includes information provided when Users sign up for Services, including name, address, phone number, email address, title, time zone and any other profile information ("Contact Information").

  • Information that Users include when submitting a support request or running an automated troubleshooter ("Support Request Data"). Support requests may be provided through phone, e-mail, or online chat. We may use Remote Access ("RA"), with your permission, to temporarily navigate your desktop. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored. For RA, You may also access the recording after your session.

  • Records and copies of correspondence if You contact us for any reason in addition to support requests.

  • Any information Users choose to provide us with related to individuals inside or outside your institution who are not currently Yellowdig Network users, including their email addresses or other contact information.

Please be aware that if You provide information to be published or displayed on public areas of Yellowdig Networks, that information is posted on and transmitted to others at your own risk. Although by default we limit access to certain pages, please be aware that no security measures are perfect or impenetrable and we cannot and do not guarantee that any information You post will not be viewed by unauthorized persons.


User Data:  We collect statistical data, analytics, trends and usage information derived from use of the Yellowdig Networks ("User Data"). User Data includes but is not limited to aggregated quantitative information about active users, activity, topics, and groups and may include IP addresses, page views, browser type, operating system, and device identification information.


How We Use Data


We use Customer Data for the following purposes:


  • To provide the Services and their contents to Users.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between You and us, including for billing and collection.

  • To operate, improve and personalize Yellowdig Networks and our Services.

  • To allow You to participate in interactive features on Yellowdig Networks that the Organization that provides your access to the Services has opted to provide.

  • We use Support Request Data to resolve support incidents and for internal training purposes. All Support Request Data is processed in accordance with the terms of this Privacy Policy.


We use Contact Information for the following purposes:


  • To contact You to provide information about new subscriptions, billing and important updates about Yellowdig, including information about security or other technical issues.

  • To enable You and other Users to invite people to join the appropriate Yellowdig Network, if You choose to provide us with email addresses or other contact information of people not currently Yellowdig Network Users.

  • To contact Users regarding information and offers related to use of our Services, other products and services or to request feedback. Your preferences regarding this type of information and offers may be adjusted in your contact preferences.

  • To suggest contacts that You may want to add to your Yellowdig Network. If You choose to add them to your Yellowdig Network, we will send them an invitation to join your Yellowdig Network by sending an email on your behalf which may include your Contact Information and other profile information.

  • To notify You about changes to Yellowdig Networks or our Services, or any products or features we offer or provide though it.

  • For any other purpose with your consent.


Contact Information provided as part of your Yellowdig Profile is always available to other Users of your Yellowdig Network(s).


Customer Data is deleted automatically: (a) 5 years after notification from You or one of your End Users are no longer enrolled; or (b) after 5 years of inactivity on Your account. You may request that Your Customer Data be deleted according the terms described below.


Data Sharing


We do not share any Customer Data with third-party advertisers.


We occasionally contract with other companies to provide services (such as customer support, data management, and technical infrastructure services) on our behalf. We may provide these companies with access to Customer Data where necessary for their engagement. These companies are required to adhere to the same level of data protection described in our Privacy Policy and Security Policy. Third party contractors are strictly prohibited from using Customer Data for any purpose other than that for which they are engaged by Yellowdig.


We will not disclose Customer Data to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) except as directed by the User who owns the Customer Data or unless required by law. For Organizations, Yellowdig will not substantively respond to data protection and privacy requests from End Users subscribed through an Yellowdig Enterprise Network without your prior written consent, unless required by applicable law and pursuant to a lawful request or legal process.


Accessing Your Data


You may access and download your data at any time by utilizing the "Download My Data" service on your Account Settings page.


You may correct any of your data by using the tools within the Services (for example, editing your profile information on the Service) or by contacting support at Yellowdig. Changes you make to your information on the Service take immediate effect on your Yellowdig Network.


You may delete your account and all your data by utilizing the “Delete My Data” service on your account settings page.


Cookies & Other Information


The Service uses "cookies" which are small text files placed on a device's hard disk by a web server. We may use cookies and similar technologies for storing End Users’ preferences and settings, to authenticate End Users, to collect usage data and operate the Service. The cookies used are unique IDs with no personally identifying information.




We have implemented and will maintain commercially reasonable technical and organizational measures, internal controls, and information security routines intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction. Please see the Security Policy for more information.


In the event we detect a security incident or data breach, we will notify all Customers within 72 hours.

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